FAQs
Do you have good advice that you can share?
Your thoughts and idea are appreciated...
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Have a question not answered here? Feel free to ask me at shovelz@workwizer.com or 1-866-SHOVEL9
What size of shovel should I use?
Try the page.
How long 'til I get my shovel?
For an ETA on an order, pick an item and "add to cart", then enter your shipping address in the Canada Post shipping Calculator. Canada Post will return a variety of shipping options, with associated costs and expected delivery dates.
I recommend Expedited, because it costs the same as regular, but it's faster, but also because it a lot less than express, but not a lot slower...
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Same Day Shipping, when you purchase online before 1 pm PST. Weekends and Holidays are not necessarily included.
Ship 2 shovels for nearly the price of 1; shipping cost drops when multiples are shipped. In many cases, the second shovel will only add a buck or two.
Are there payment options other than Paypal?
Yes, you can pay by money order, cheque, or credit card over the phone.
Why does WORKWIZER use PayPal?
PayPal offers secure and reliable credit card payment processing. All major credit cards are accepted. Our system is updated in real-time with your payment confirmation so we can package and ship your order as soon as possible. Best of all, PayPal no longer requires purchasers to sign up for a PayPal account. PayPal accounts are optional and you can still sign in to quickly pay with your existing PayPal account if you already have one.
Can I ship my shovel to camp?
In most cases, someone from your camp will make regular trips to the nearest town. Simply address your order to yourself in the nearest town general delivery C/O the company you work for. Canada Post will hold the package for 15 days....
WORKWIZER's Warranty?
We offer a standard manufacturers warranty on manufacturing defects. If you encounter any problems, we'll either repair your shovel, or replace it.
Why does WORKWIZER use Canada Post for shipping?
Canada Post ships to more places in Canada. This counts when you are in a remote part of the country and need a shovel. Our Shipping Calculator gives you flexible prices and delivery options to choose from. It calculates the weight and dimensions of all the items in your order and queries the Canada Post shipping system to get the best delivery prices and shipping options for your exact address. When we ship your order, we'll send you an email with a Canada Post tracking number so that you can see exactly where your order is and when it will arrive at your address. You can also re-route your order to another address with this tracking number at any time before delivery if you need too.
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